OMG, I worked 12 hours on Saturday. In new shoes. My old ones--which I've been wearing to work for three years--are at the shoe-repair getting new soles. Yes, they're so comfy, I'm paying to fix them. And honestly? The uppers are still in really good shape considering the odometer reading on them. But for the last three shifts, I've been forced to wear a new pair I bought--same brand, different style, and just...ow. And I was still stuck in those torture devices yesterday.
And last night, well, it being Father's Day, we got hit with a late rush. My manager (much though I adore him) was shortsighted enough to send the hostess home at 5 because it was dead, and then we got slammed at 6. The parking lot was full, and between two servers we did $1800 in sales, about 3/4 of it between 6 and 8.
On the bright side, my awesome manager (whom I have dubbed "Superguy") cleans tables, runs food, fetches drinks, seats people, takes payment, and generally does whatever it takes to help us out. And afterward, he took a few minutes to tell me how much he likes the way I work--said he really likes that even when it's busy I don't show my stress to the customers, I'm always still smiling and joking with them.
And when my last table--an old lady and her handicapped son (who were admittedly a major PITA), got up to leave, he told me she ALWAY complains and demands a discount every time because she's unhappy with the food or the service or SOMETHING.
I said, "well, she was a pain, but she didn't complain about anything to ME." He laughed and said, "Hah, you can take payment, you'll see," and hid in the kitchen (the bastage). The other server bursts out laughing and says, "Yeah, you take payment, haha," and hurries off to pretend to be busy elsewhere. And the old lady just hands me the bill and her money, says, "Hey, lovely lady, thanks for everything. It was wonderful," and leaves.
Apparently, that's the first time she hasn't had a laundry list of grievances when she gets up to the till. Hah! Take that! Superguy was stunned. The other waitress just stood there and gaped.
Of course, now this means Superguy is probably going to seat all the problem customers in my section, sigh. But bring it on. I can take it.